Help Center

Frequently Asked Questions

How do I choose my size?

Measure your foot from heel to longest toe and compare it with the size guide on each product page. If you're between sizes, have wider feet or like thick socks, choose a half size up.

Are your shoes good for wider feet?

Many of our styles have a roomy toe box and a relaxed fit. Check each product description for the fit details, and email us if you'd like help choosing.

How does Buy More, Save More work?

Mix & match any styles: 2 items get 15% off, 3 items 25% off and 4 or more 30% off. The discount is applied automatically at checkout — no code needed.

When will my order arrive?

Orders are processed in 1–3 business days. Free worldwide shipping takes 7–25 business days depending on your country, and you'll get a tracking number by email. Express shipping is available at checkout.

What if they don't fit?

You can request a return within 30 days of delivery — sale items included. Damaged, defective or incorrect items are replaced or refunded at no cost. Email tideluneshop@gmail.com to start.

Why did my order arrive in separate packages?

We work with trusted supplier partners who ship directly to you, so some orders arrive in more than one package. Each package has its own tracking.