Accessibility Statement

Our Commitment to Accessibility

At Tidelune, we are committed to ensuring that our website and yacht charter services are accessible to everyone, including people with disabilities. We strive to provide an inclusive experience that allows all visitors to successfully access our information and services.

We believe that accessibility is not just a legal requirement, but a fundamental aspect of providing excellent customer service to all our guests.

Web Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments (deafness, hard of hearing)
• Motor impairments (difficulty using a mouse, slow response time)
• Cognitive impairments (learning disabilities, memory issues)

Accessibility Features

We have implemented various accessibility features throughout our website:

Navigation and Structure

• Skip links: Quick access to main content for screen reader users
• Consistent navigation: Logical and predictable navigation structure
• Proper headings: Hierarchical heading structure for easy navigation
• Landmark roles: ARIA landmarks to identify page regions

Visual Design

• Color contrast: Sufficient contrast ratios for text and backgrounds
• Scalable text: Text can be resized up to 200% without loss of functionality
• Focus indicators: Clear visual indicators for keyboard navigation
• Responsive design: Content adapts to different screen sizes and orientations

Content and Media

• Alternative text: Descriptive alt text for all images
• Captions: Captions provided for video content
• Audio descriptions: Available for video content with important visual information
• Plain language: Clear and concise content writing

Interactive Elements

• Keyboard navigation: All interactive elements are keyboard accessible
• Form labels: Clear labels and instructions for all form fields
• Error messages: Descriptive error messages with suggestions for correction
• Time limits: Extended time limits or ability to disable time limits

Assistive Technology Compatibility

Our website is designed to work with various assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Voice recognition software
• Keyboard navigation tools
• Screen magnification software
• Alternative pointing devices

Physical Accessibility of Our Services

We are committed to making our yacht charter services accessible to guests with disabilities:

Vessel Accessibility

• Several vessels in our fleet have enhanced accessibility features
• Wheelchair-accessible boarding arrangements available
• Accessible restroom facilities on select vessels
• Accommodation for mobility aids and equipment

Service Accommodations

• Personalized assistance for guests with disabilities
• Flexible boarding procedures
• Special dietary accommodation
• Communication support (sign language interpreters can be arranged)
• Service animal accommodation

Marina Facilities

• Accessible parking spaces
• Accessible restroom facilities
• Accessible pathways to boarding areas
• Seating areas with accessible design

Testing and Validation

We regularly test our website's accessibility through:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• User testing with people who have disabilities
• Regular accessibility audits by third-party experts
• Ongoing monitoring and improvement processes

Known Limitations

While we strive for full accessibility, we acknowledge some current limitations:

• Some third-party embedded content may not be fully accessible
• Certain interactive map features may have limited accessibility
• Some older vessel photos may lack detailed alternative text
• Real-time chat features may not be fully optimized for screen readers

We are actively working to address these limitations in future updates.

Feedback and Reporting

We welcome feedback about the accessibility of our website and services. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

When reporting accessibility issues, please provide:

• The URL of the page where you encountered the issue
• A description of the problem
• The assistive technology you were using (if applicable)
• Your browser and operating system information
• Any error messages you received

Response Time

We aim to respond to accessibility feedback within:

• 48 hours for acknowledgment of your report
• 5 business days for initial response with proposed solution
• 30 days for implementation of necessary changes (where feasible)

Alternative Formats

If you need information from our website in an alternative format, we can provide:

• Large print versions of documents
• Audio recordings of text content
• Braille versions (with advance notice)
• Plain text versions of complex documents
• Personal assistance via phone or email

Staff Training

Our team receives regular training on:

• Accessibility awareness and best practices
• Assisting guests with disabilities
• Proper use of accessibility equipment
• Emergency procedures for guests with disabilities
• Communication strategies for different disabilities

Third-Party Content

Some content on our website is provided by third parties. We work with our partners to ensure accessibility, but we cannot guarantee the accessibility of all third-party content. If you encounter issues with third-party content, please let us know, and we will work to find alternative solutions.

Mobile Accessibility

Our website is designed to be accessible on mobile devices with features including:

• Touch-friendly interface elements
• Compatibility with mobile screen readers
• Responsive design for various screen sizes
• Simplified navigation for mobile users
• Voice input compatibility

Legal Compliance

We are committed to compliance with applicable accessibility laws and regulations, including:

• Accessibility for Ontarians with Disabilities Act (AODA)
• Canadian Charter of Rights and Freedoms
• Provincial human rights legislation
• Web Content Accessibility Guidelines (WCAG) 2.1

Continuous Improvement

Accessibility is an ongoing commitment. We continuously work to:

• Identify and remove accessibility barriers
• Implement new accessibility features
• Stay current with accessibility standards and best practices
• Gather and implement user feedback
• Provide regular staff training updates

Resources and Support

For additional accessibility resources and support, you may find these organizations helpful:

• Accessibility Canada
• Canadian National Institute for the Blind
• Canadian Association of the Deaf
• Disability Alliance BC